Podcast on process quality
I recently did a recording with Peter Schoof, editor of ebizQ, which is now available on their website as a podcast. As I tried to move from the general to the specifics in my answers, the interview...
View ArticleWhatever you do: STOP!
Another instalment from the real world of processes…and no, I’m not making this up. Deutsche Bahn, the german railway and network company, has just provided a great example of how to mend a small...
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